| Part | Question items | Details | |
|---|---|---|---|
| Part 1. Basic Knowledge Section (30 minutes) |
1 | 1. Mental attitude as a full member of society Theme 1: Awareness required as an employee Theme 2: Required business etiquette Theme 3: Importance of communication within a company |
|
| 2 | 2. Creating interpersonal relationships ・Points to keep in mind when communicating ・Conveying information effectively ・Receiving and confirming business-related instructions ・Providing verbal feedback ・Communication specific to Japanese culture |
・Honorific language ・Assembling a story ・Declining requests |
|
| 3 | 3. Proceeding with work efficiently Theme 1. Reporting, communication, and consultation Theme 3. Prioritizing work tasks Theme 5. Using the telephone Theme 7. Exchanging business cards |
Theme 2. PDCA Theme 4. Receiving visitors Theme 6. Appointments Theme 8. Email |
|
| Part 2. Case Studies Section (50 minutes) |
1 | Receiving visitors | |
| 2 | Using the telephone | ||
| 3 | Reporting, communication, and consultation | ||
| 4 | Visiting other companies | ||
| 5 | Entertaining clients & hospitality | ||
| 6 | Responding to complaints | ||
| 7 | Meetings | ||
| 8 | Interviews | ||
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